I’ve always been so impressed and inspired by the expertise and care Shandi brings to her work. Whether it’s survey building or branding or problem-solving, her work is always meticulous, and her contributions are adroit. Once, to help with a collaborative project, I shared an internal branding worksheet Shandi made with our colleagues at our sister system. They were so impressed with those worksheets and the efforts she’d made to ensure consistent branding at IHLS and its brand portfolio. I was proud to call her my work partner.

Dr. Carol Hogan-Downy, Communications Administrator, Illinois Heartland Library System